QCC Kit FAQ
How long does it take my kit to ship after I’ve placed my order?
Our team is packaging and shipping orders Monday through Friday. You can expect your order to ship within five business days of purchase.
*Note that orders with custom kits take additional time for our team to prep, so expect those to take 8-10 business days to ship.
I want to purchase multiple kits as gifts to be shipped to different addresses.
That’s awesome! Thanks for thinking of us for your gifting. We ask that you please submit a different online order for each address you’d like your kits to ship to. This helps our team tremendously as we work to get your orders out as quickly as we can!
Is there a way to request extra beads when ordering to accommodate for a larger wrist size?
Yes! Just write us a note in the gift message section on the order and we’ll include an add-on bead pack at no additional charge.
*Also, all of our adult kits now come with 15 inch elastic string (previously 12 inches) to better accommodate all wrist sizes.
I have some of the kit supplies (e.g. clear nail polish, instructions postcard) from ordering a previous kit. Is there a way to request these be omitted from my new order?
Thanks for being so thoughtful! We would be happy to omit any item you don’t need on your subsequent kit orders. Just write us a note in the gift message section on the order.
I’m missing something from my kit. Who should I contact?
Oh dear! Please email our team at email@example.com and we’ll work to get your issue resolved asap.
Help! I’m not sure how to tie the special knot.
No worries! Larissa filmed a handy knot-tying video that you can view here.
Whoops! I made a mistake and need new elastic.
We got you, babe! Just email firstname.lastname@example.org and we will send a replacement elastic your way.
Do you offer an option to buy kits in bulk (10+ kits)?
If you’re interested in ordering kits in bulk for a group (or maybe you’re just really crafty?) reach out to our team at email@example.com and we’ll do our best to make it happen!
Do you offer any discounts for buying multiple kits at once?
At the moment, we offer special tiered pricing on our kids kits only. This offer is applied at checkout when you put two or more kids kits in your cart.
I want to order a previous kit style/phrase that I don’t see listed on your website.
Some of our kit phrases were limited runs. If you don’t see it listed on our website, it is sold out - BUT we may be able to accommodate a special order based on availability of supplies. Email us at firstname.lastname@example.org with the style/phrase you’re looking for and we’ll see what we can do!
I want to make my own phrase. Do you offer custom kits?
A little birdy told me custom kits are coming soon...so watch those weekly kit launches on Saturdays at 12AM CST!
What’s this Quarantine Craft Club all about?
It’s only the best thing since sliced bread! But seriously, it’s a super fun community that you’re now a part of after purchasing a Quarantine Craft Kit! Share photos of your experience with your kit using #quarantinecraftclub and don’t forget to join our group on Facebook to further connect with this crafty community of badass babes.