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FAQ

FAQ

You've got questions... we've got answers! Utilize our FAQ section to get to the bottom of any issue you may be having. If you didn't find your answers here, feel free to reach out to our customer service team here.

Materials & Production

All of our jewelry is made by hand in Minneapolis, MN. The materials we use most frequently are solid brass and plated brass, with plating including 24k gold and rhodium. We also work with gold fill and sterling silver, most often found in our necklace chains. Our earring earwires are primarily gold fill. We also use natural gemstones and acrylic accents in many of our pieces.

We recommend looking at the individual product listings on our site - each listing will include the materials used for that specific piece. Nearly all of our materials are naturally nickel free and hypoallergenic.

If you have questions about materials or potential allergens, just contact our team here and we'll get you all the info!

To extend the life of your precious new purchase, we have a few tips and tricks! Our jewelry is primarily made of brass or plated materials - and their care is different:

Solid brass that is unplated will naturally darken/patina over time. If you want to bring it back to its shiniest self, you can polish it with a silver cloth or polishing pad. Don't put any chemicals on it or use any liquid dip cleaners (like those used for sterling silver).

Plated metals (such as 24k gold plating or silver rhodium plating) are amazing and need almost zero care to keep them shiny - just like a very forgiving houseplant. Just wipe with an untreated cloth and you're good to go.

To keep your jewelry in tip-top shape, avoid things like wearing it while skinny dipping in the lake, rubbing it down with lotion or sweating all over it at the gym. If you do one or all of these things, see tips above for how to deal.

In general, don’t throw it at the bottom of your purse or toss it on a hard floor or countertop. Always store in a cool, dry place and take it on the go safely in a jewelry bag or travel case. Treat it like it’s special and loved, and it will love you back for a long time to come.

What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, and American Express). We also accept Paypal, GPay and ShopPay.

We are also delighted to offer interest-free split payments in partnership with Sezzle.

Do you offer gift cards? How do I purchase them?
Yes! We have gift cards available for purchase in our studio or online in two formats - either a physical or digital gift card. Physical gift cards are shipped with a blank Larissa Loden branded card and include an emailed copy of the gift card code to the email address supplied at checkout. Digital gift cards are emailed immediately upon purchase to the email address supplied at checkout.

How can I redeem a gift card?
Gift cards are redeemable in studio or online. To redeem, be sure to have your gift card code handy. To use your gift card online, enter the code in the "Gift card or discount code" field and click "Apply" on the first page of the checkout.

Shipping procedures

Orders are shipped Monday through Friday, normally within 24-72 hours of your order. Your items will be protected throughout shipment and most orders will arrive in a small 100% recycled cardboard box. All orders are shipped with a packing slip containing no pricing information - meaning all orders are gift ready!

We offer three shipping tiers for orders shipping within the US:

$5 Flat Rate USPS First Class Shipping - Orders Under $75Free USPS First Class Shipping - Orders from $75-$100Free FedEx 2 Day Shipping - Orders over $100

For orders shipping to Canada:

$12.50 Flat Rate USPS International Shipping - all orders*

For orders shipping international (outside US and Canada):

$25 FedEx International Shipping - all orders** Customers shipping to non-US addresses are responsible for all duties and taxes which may be incurred. If you have questions about what these may be, please contact your local customs agents.

If you have any questions, don't hesitate to contact our customer service team here.

Local Pickup

We're excited to offer local pickup for any orders placed on our website! To place an order for pickup, select "Pick up" instead of "Ship" under Delivery Options on the first page at checkout.

Please note that at this time our site is unable to support the local pickup option if you choose PayPal, GPay or ShopPay as your payment method. For local pickup orders, please check out with a credit or debit card.

After placing your local pickup order on our website, you will receive an initial email confirming receipt of your order and then a second email notifying you when your order is ready for pickup at the studio. The turnaround time between when you place your order and when it is ready for pickup is typically 2 business days.

Once you've been notified that your order is ready to be picked up, be sure to have your confirmation email handy and come on over to our studio during any of the following local pickup hours:

Monday through Friday 12pm-5pm
Saturday 10am-4pm

If you find that our studio door is closed when you arrive, please ring the doorbell. Our studio staff will take your name and order number (found in your confirmation email) and retrieve your order for you.

How does the Build Your Own series work? How do I open the clasp to add/rearrange/remove charms?

The Build Your Own series features a unique chain with a threader-style clasp that can be easily opened to add/rearrange/remove charms - it's like a new necklace every day! 

To open the clasp: There is a small bead attached to the non-clasp end of the chain. Just grab hold of the bead and slide the needle (opposite end) of the chain out through that bead. This will open up your design so you can easily add, rearrange or remove charms on the chain. When you are finished, treat it like a fun lil' sewing projects - just push the needle side of the chain back into the hole of the bead on the other side of the chain. Because of its silicone interior, you can move the bead to whatever position you like, allowing you to customize the length as well. 

For a visual reference, here's a video! 

Do you accept returns? What is your return policy
We know not every piece is a perfect match, so we offer the option to return your item(s) for a refund if you contact our team within 2 weeks (14 days) of receipt. Items requested for return after two weeks of receipt will receive store credit only in the form of a digital gift card. We do not offer refunds for shipping. Please note that clearance and custom items are final sale and are not eligible for return or exchange. We cannot accept returns requested more than one month after receipt. Please contact us with your name and order number here and we'll issue an RA and guide you through the return process.

Do you accept exchanges? What is your exchange policy?
Yes! If you'd like to exchange to a different color, finish or style, we offer the option to exchange if you contact our team within one month (30 days) of receipt. Items exchanged for a lesser value will qualify for a refund to your original form of payment for the remaining amount. We cannot accept exchanges requested more than one month after receipt. We do not offer refunds for shipping. Please note that clearance and custom items are final sale and are not eligible for return or exchange. Please contact us with your name and order number here and we'll issue an RA and guide you through the exchange process.

I received the wrong item(s). What should I do?
So sorry about that! If you received the incorrect item or order, please contact us with your name and order number here and we'll work to correct the error asap.

What if something was damaged during shipment?
We understand items are sometimes damaged while in transit. Please contact us here within 48 hours of receiving your shipment and we'll work with you to resolve the issue asap.

One of my pieces broke, do you offer repairs?
Of course, breaks sometimes happen - don't panic! Just contact our team here with a description (and, if possible, a photo) and we'll chat repair options with you.

I lost/broke an earring. Can I buy a single?
Hey… it happens. We offer single earring replacements at half the cost of the original purchase price, so long as we still have the materials to make it. Just contact our team here with the item you are looking to replace and we will help you with next steps. Be sure to note the color/gemstone or include a photo!

The Larissa Loden studio is open to the public for limited in-person shopping hours! Visit our studio showroom in the historic Northrup King Building:

Address:
1500 Jackson Street Northeast
Studio #265
Minneapolis, Minnesota 55413

Hours:
Thursdays 12-5pm
Fridays 12-5pm
Saturdays 10am-4pm

Our studio will be closed on Thanksgiving (Nov 26), Christmas Eve (Dec 24), Christmas Day (Dec 25) and New Year's Day (Jan 1).

* Please note that for in-person purchases, we are only accepting credit or debit payments at this time. No cash or checks.

How To Find Us
Entering through the main Northrup King Building door is the easiest way to find us - it's the door with a black awning with white letters that say "NKB - Northrup King Building - 1500." Once inside, you'll find us on the second floor (accessible by stairs or elevator) near Danish Teak Classics.

Ample free parking is available in the Northrup King Building surface parking lot. Bike racks are also available. We are located near several Metro Transit bus stops on Central Avenue.

Shopping Safely
In compliance with city of Minneapolis and state of Minnesota mandates, masks are required for entry into the Northrup King Building and the Larissa Loden studio. To allow for social distancing, a maximum of six customers will be allowed in the studio at a time.

Additionally, we clean and sanitize our studio showroom frequently (following city and state guidelines) and have a hand sanitizing station for you to use before and after your visit.

We do have extra masks available for purchase, but please note that there are none at the entrance to the Northrup King Building and masks are required in all communal spaces.

I'm interested in becoming a stockist. Do you offer wholesale?
Yes! Apply for a wholesale account here or email our Sales Team with questions here.

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