FAQs
Return your purchase within 14 days - we supply the return shipping label. We believe in our products and we stand behind them - that's why we will accept a return on any eligible item within 2 weeks (14 days) of delivery date with a valid receipt. Click here to start the return process.
Exchange your purchase within 30 days - we supply the return shipping label. Wanna swap to something else or missed the 14 day return window? You can exchange within 4 weeks (30 days) of delivery date with a valid receipt for another item(s) or for store credit on a digital gift card. Click here to start the exchange process.
We never want you to feel stuck with an item you don't love. That's why all eligible items - even those on final sale - can be exchanged for another item(s) or store credit on a digital gift card within 4 weeks (30 days) of delivery date with a valid receipt.
What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, and American Express). We also accept Paypal, GPay and ShopPay.
We are also delighted to offer expedited checkout and split payments through ShopPay.
Do you offer gift cards? How do I purchase them?
Yes! We have gift cards available for purchase in our shop or online in two formats - either a physical or digital gift card. Physical gift cards are shipped with a blank Larissa Loden branded card and include an emailed copy of the gift card code to the email address supplied at checkout. Digital gift cards are emailed immediately upon purchase to the email address supplied at checkout.
How can I redeem a gift card?
Gift cards are redeemable in store or online. To redeem, be sure to have your gift card code handy. To use your gift card online, enter the code in the "Gift card or discount code" field and click "Apply" on the first page of the checkout.
Can I refund a gift card?
Gifts cards are not refundable after purchasing, but they never expire.
If the product button reads "PRE-ORDER" instead of "add to cart", this product will take up to 6 weeks before it ships.
Pre-orders are made to order to avoid waste and overproduction, so shipping times may vary.
Please note: In-stock items will ship as soon as possible, preorder items will ship once available
For orders shipping to Australia, UK, EU, and Canada:
• Duties, fees, and taxes collected at checkout
• DHL eCommerce or DHL Express shipping options, rates and transit times calculated at check out
For all other International orders:
• Customers shipping to non-US, AUS, UK, EU and CAN addresses are responsible for all duties, fees, and taxes which may be incurred.
• These duties, fees, and taxes are not collected up front.
• If you have questions about what these may be, please contact your local customs agents.
• $35 Flat Rate International Shipping - all orders
We're excited to offer local pickup at LL HQ on Marshall Ave in St. Paul for any orders placed on our website! To place an order for pickup, select "Pick up" instead of "Ship" under Delivery Options on the first page at checkout.
Please note that at this time our site is unable to support the local pickup option if you choose PayPal, GPay or ShopPay as your payment method. For local pickup orders, please check out with a credit or debit card.
After placing your local pickup order on our website, you will receive an initial email confirming receipt of your order and then a second email notifying you when your order is ready for pickup at our shop. The turnaround time between when you place your order and when it is ready for pickup is typically 2 business days.
Once you've been notified that your order is ready to be picked up, be sure to have your confirmation email handy and come on over to our shop during our open hours.
So sorry about that! If you received the incorrect item or order, please contact us with your name and order number here and we'll work to correct the error asap.
If your package gets lost in transit we will do everything we possibly can to assist you.
We are not able to assist with delayed delivery after the courier scans for pick up - make sure you trust the mailing address you provide at checkout (and enter it accurately) or take steps to hold mail for pick up if you have delivery concerns.
USPS, Fedex & UPS have options on their websites depending on your shipping choice!
For more information about package location and delivery status, please reach out to the courier you've selected.
We understand items are sometimes damaged while in transit. Please contact us here within 48 hours of receiving your shipment and we'll work with you to resolve the issue asap.
We take pride in crafting high-quality jewelry designed to stand the test of time. That’s why we’ve got your back with a 365 day guarantee from the day your order arrives at your door, covering any craftsmanship-related issues. However, please note—this guarantee does not cover lost pieces, normal wear and tear (such as scratches, tarnishing, or fading), damage due to improper care (e.g., water, chemicals, or rough handling), or any alterations made by someone outside of Team LL.
Contact our team HERE with your LL order/receipt number, a photo of the jewelry, and a description of your issue or concern, and we’ll take care of you.
If your chain or charm breaks or is lost within 60 days of purchase, we'll replace your piece for you at no cost!
If your chain or charm breaks beyond 60 days (and you still have the chain), we'll re-weld for free. This includes re-welding for medical reasons that require your chains to be removed (like MRIs, C-sections, etc).
If your chain or charm is lost within 60-365 days, you'll receive a new replacement chain or charm at 50% off.
We offer free lifetime adjustments!
Sterling silver will discolor or oxidize when exposed to the elements, so it takes a little love to keep it shiny. Polish gently with a silver cloth. Sterling silver is also a softer metal, so take care with sterling to not pull or snag it.
Gold fill: Use warm soapy water on a soft microfiber cloth to keep your piece looking like new! Gold fill is actually a super thick plate of gold on a base metal — unlike standard gold-plated jewelry, this can withstand more heavy wear and love.
Solid Gold: Mix a mild liquid dish soap with warm water. Make sure that dish soap isn't the moisturizing kind — those will create a film on your jewelry! Soak for 15-30 minutes and then rinse. Use a cotton swab to get any hard to reach places and then dry with a polishing cloth.
Plated brass or sterling (such as 14k gold, 24k gold, or silver rhodium plate) needs almost zero care to keep shiny - just like a very forgiving houseplant. Just wipe with an untreated cloth (never rub excessively... just a little love) and you're good to go. We still recommend keeping plated styles away from moisture whenever possible, so don't store the in the bathroom or wear on your daily swim or they may need more frequent wipe downs with an untreated cloth.
Gift Cards and workshop tickets or events are ineligible for discounts.
Welcome sign up: If you added your email to the welcome pop up or footer sign up and haven't received your code - If you have already signed up for the Welcome Discount or any Larissa Loden list you will not receive a code, this applies only to first time orders. Next, check your spam filters and other inboxes.
Discount code not working: Some codes from emails have expiration dates, please check the date and make sure the code is still valid. We do not allow codes to be stacked on top of each other, if there is a sitewide sale or other code applied it will not work. Check out our discount exclusions for a product issue.
Otherwise, technology happens to fail us from time to time. Please contact us with the email you entered at sign up and we will look into it for you!