FAQs

Product Care

Gold Fill

Gold fill just needs warm soapy water and a soft microfiber cloth to keep your piece looking like new! Gold fill is actually a super thick plate of gold on a base metal — unlike standard gold-plated jewelry, this can withstand more heavy wear and love.

Sterling Silver

Sterling silver will discolor or oxidize when exposed to the elements, so it takes a little love to keep it shiny. Polish gently with a silver cloth. Sterling silver It's also a softer metal, so take care with sterling to not pull or snag it.

Plated Metals

Plated brass (such as 14k gold, 24k gold, or silver rhodium plate) needs almost zero care to keep shiny - just like a very forgiving houseplant. Just wipe with an untreated cloth (never rub excessively... just a little love) and you're good to go. We still recommend keeping plated styles away from moisture whenever possible, so don't store the in the bathroom or wear on your daily swim or they may need more frequent wipe downs with an untreated cloth.

Solid brass

Solid brass is unplated and will naturally darken/patina over time - and tends to do more quickly in hot and humid weather conditions. If you would like to bring it back to its shiniest self, you can polish it with a silver cloth or polishing pad. Don't put any chemicals on it or use any liquid dip cleaners (like those used for sterling silver). In very dire situations, fine grit steel wool can be used to remove heavier patina or watermarks (use caution with this method, as it may leave your brass with a brushed finish). Our studio team’s favorites for solid brass care are pro polish pads like these ones or 000 grade steel wool (you need the extra fine - any hardware store should have this).

10k Gold

Mix a mild liquid dish soap with warm water. Make sure that dish soap isn't the moisturizing kind — those will create a film on your jewelry! Soak for 15-30 minutes and then rinse. Use a cotton swab to get any hard to reach places and then dry with a polishing cloth.

14k Gold

14k solid gold requires a little love for a lot of reward. Mix mild liquid dish soap with warm water and soak for about 15 minutes. Make sure that dish soap is detergent-free and isn't the moisturizing kind — those will create a film on your jewelry! Use a soft-bristled brush to get the hard to reach places. Polish it with a jewelry polishing cloth. When not worn, store your gold pieces in the soft cloth bag to help prevent scratches.

To keep your jewelry in tip-top shape, avoid things like wearing it while skinny dipping in the lake, rubbing it down with lotion or sweating all over it at the gym. If you do one or all of these things, see tips above for how to deal.

In general, don’t throw it at the bottom of your bag or toss it on a hard floor or countertop. Always store in a cool, dry place and take it on the go safely in a jewelry bag or travel case. Treat it like it’s special and loved, and it will love you back for a long time to come.

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And if you're worried your piece is beyond help, never fear - our team is here to help! You can stop by our shop irl or request to mail in your piece for a complimentary polish.

We assemble the bulk of our products in our Saint Paul, MN Studio using manufactured and globally sourced components.

We recommend looking at the individual product listings on our site — each listing will include the materials used for that specific piece.

The materials we use most frequently are solid brass and plated brass, with plating including 24k gold and rhodium.

We also work with gold fill and sterling silver, most often found in our necklace chains.

Our earring earwires are primarily 14k gold fill.

We also use natural gemstones, acrylic and rubberized accents in many of our pieces.

All of our materials are naturally nickel free and hypoallergenic.

If you have questions about materials or potential allergens, just contact our team here and we'll get you all the info!

Returns

We know not every piece is a perfect match - you can return within 2 weeks (14 days) of delivery date for a refund to your original payment method.

Please note that sale items (denoted with a slashmark through the price), gift cards (digital and physical), as well as consumables (such as food, beauty and sex/personal wellness items) are final sale and are not eligible for return or exchange. We do not offer refunds for shipping fees paid on the original order. We are not able to process a return of our jewelry purchased at another retailer.

We now offer free returns through our easy, self-service portal! Click here to begin your return - you'll need your original order number and one of the following identifiers from your order: email, zip code or phone number.

Exchanges

Wanna swap to something else or missed the 14 day return window? You can exchange within 4 weeks (30 days) of delivery date for another item(s) or for store credit on a digital gift card.

Please note that sale items (denoted with a hashmark through the price) as well as consumables (such as food, beauty and sex/personal wellness items) are final sale and are not eligible for return or exchange. We do not offer refunds for shipping fees paid on the original order. We are not able to process an exchange of our jewelry purchased at another retailer.

We now offer free exchanges through our easy, self-service portal! Click here to begin your exchange - you'll need your original order number and one of the following identifiers from your order: email, zip code or phone number.

Permanent Jewelry Repairs

If your chain or charm breaks or is lost within 60 days of purchase, we'll replace your piece for you at no cost!

If your chain or charm breaks beyond 60 days (and you still have the chain), we'll re-weld for free. This includes re-welding for medical reasons that require your chains to be removed (like MRIs, C-sections, etc).

If your chain or charm is lost within 60-365 days, you'll receive a new replacement chain or charm at 50% off.

We offer free lifetime adjustments!

Jewelry Repairs

Breaks sometimes happen - don't panic! We offer FREE repairs with proof of purchase from your LL online or in-store purchase within 365 days from your purchase date.

Just contact our team here with your LL order/receipt number, photo of jewelry, and description of repair request, and we'll chat available options.

If we can't repair it during this time, we'll shoot you a store credit for the paid value of the item. If you don't have your LL receipt, you purchased from one of our stockists, or it's been more than 365 days since the purchase, we would be happy to repair it for our flat $15 fee if it's still an active product in our catalog.

Repairs may take up to 2-4 weeks to complete once we receive the item and may take longer if the item is out of stock or during high-volume times. We do not repair jewelry from other vendors.

We're like you — we feel comfort knowing where our cute lil gems are in their journey.

We highly recommend downloading the Shop app (Click to open)

Steps to get all your Larissa Loden details:
- Download the app
- Connect the email you used at checkout
- The second icon on bottom right houses all your deets! (it's that easy!)

The Shop app not only tells you what's going with your current orders, but is also a shopping app, offers payment installments, and features custom shopping experiences :)

Lost Packages or Delayed Delivery

If your package gets lost in transit we will do everything we possibly can to assist you.

We are not able to assist with delayed delivery after the courier scans for pick up - make sure you trust the mailing address you provide at checkout (and enter it accurately) or take steps to hold mail for pick up if you have delivery concerns. 

USPS, Fedex & UPS have options on their websites depending on your shipping choice!

For more information about package location and delivery status, please reach out to the courier you've selected.

What if something was damaged during shipment?

We understand items are sometimes damaged while in transit. Please contact us here within 48 hours of receiving your shipment and we'll work with you to resolve the issue asap.

I received the wrong item(s). What should I do?

So sorry about that! If you received the incorrect item or order, please contact us with your name and order number here and we'll work to correct the error asap.

I lost/broke an earring. Can I buy a single?

Hey… it happens. We offer single earring replacements at half the cost of the original purchase price, so long as we still have the materials to make it. Just contact our team here with the item you are looking to replace and we will help you with next steps. Be sure to note the color/gemstone or include a photo!

What if something was damaged during shipment?

We understand items are sometimes damaged while in transit. Please contact us here within 48 hours of receiving your shipment and we'll work with you to resolve the issue asap.

I received the wrong item(s). What should I do?

So sorry about that! If you received the incorrect item or order, please contact us with your name and order number here and we'll work to correct the error asap.

If the product button reads "PRE-ORDER" instead of "add to cart", this product will take up to 6 weeks before it ships.

Pre-orders are made to order to avoid waste and overproduction, so shipping times may vary.

Please note: In-stock items will ship as soon as possible, preorder items will ship once available

What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, and American Express). We also accept Paypal, GPay and ShopPay.

We are also delighted to offer expedited checkout and split payments through ShopPay.

Do you offer gift cards? How do I purchase them?
Yes! We have gift cards available for purchase in our shop or online in two formats - either a physical or digital gift card. Physical gift cards are shipped with a blank Larissa Loden branded card and include an emailed copy of the gift card code to the email address supplied at checkout. Digital gift cards are emailed immediately upon purchase to the email address supplied at checkout.

How can I redeem a gift card?
Gift cards are redeemable in store or online. To redeem, be sure to have your gift card code handy. To use your gift card online, enter the code in the "Gift card or discount code" field and click "Apply" on the first page of the checkout.

Can I refund a gift card?
Gifts cards are not refundable after purchasing, but they never expire.

If the product button reads "PRE-ORDER" instead of "add to cart", this product will take up to 6 weeks before it ships. Preorders are made to order to avoid waste and overproduction, so shipping times may vary. Please note: If you have multiple products in your cart and one of those items is a pre-order product, your whole order will wait to ship until all items are in and ready for you.

All orders that contain no pre-order products are shipped Monday through Friday, normally within 24-72 hours of your order.

Your items will be protected throughout shipment and most orders will arrive in a small 100% recycled cardboard box. All orders are shipped with a packing slip containing no pricing information - meaning all orders are gift ready!

We offer three shipping tiers for orders shipping within the US:
• Free Shipping - Orders over $75
• $6 Flat Rate USPS First Class Shipping - Orders Under $75
• $15 FedEx 2-day Shipping

For orders shipping to Australia, UK, EU, and Canada:
• Duties, fees, and taxes collected at checkout
• DHL eCommerce or DHL Express shipping options, rates and transit times calculated at check out

For all other International orders:
• Customers shipping to non-US, AUS, UK, EU and CAN addresses are responsible for all duties, fees, and taxes which may be incurred.
• These duties, fees, and taxes are not collected up front.
• If you have questions about what these may be, please contact your local customs agents.
• $35 Flat Rate International Shipping - all orders

If the product button reads "PRE-ORDER" instead of "add to cart", this product will take up to 6 weeks before it ships. Preorders are made to order to avoid waste and overproduction, so shipping times may vary. Please note: If you have multiple products in your cart and one of those items is a pre-order product, your whole order will wait to ship until all items are in and ready for you.

All orders that contain no pre-order products are shipped Monday through Friday, normally within 24-72 hours of your order.

Your items will be protected throughout shipment and most orders will arrive in a small 100% recycled cardboard box. All orders are shipped with a packing slip containing no pricing information - meaning all orders are gift ready!

For orders shipping to Australia, UK, EU, and Canada:
• Duties, fees, and taxes collected at checkout
• DHL eCommerce or DHL Express shipping options, rates and transit times calculated at check out

For all other International orders:
• Customers shipping to non-US, AUS, UK, EU and CAN addresses are responsible for all duties, fees, and taxes which may be incurred.
• These duties, fees, and taxes are not collected up front.
• If you have questions about what these may be, please contact your local customs agents.
• $35 Flat Rate International Shipping - all orders

Local Pickup

We're excited to offer local pickup at LL HQ on Marshall Ave in St. Paul for any orders placed on our website! To place an order for pickup, select "Pick up" instead of "Ship" under Delivery Options on the first page at checkout.

Please note that at this time our site is unable to support the local pickup option if you choose PayPal, GPay or ShopPay as your payment method. For local pickup orders, please check out with a credit or debit card.

After placing your local pickup order on our website, you will receive an initial email confirming receipt of your order and then a second email notifying you when your order is ready for pickup at our shop. The turnaround time between when you place your order and when it is ready for pickup is typically 2 business days.

Once you've been notified that your order is ready to be picked up, be sure to have your confirmation email handy and come on over to our shop during our open hours.

Only One Mother Earth

Discount Exclusion

The Jessie Diggins x Larissa Loden collab is giving 50% of proceeds from sales to Protect Our Winters to help fight climate change. And, like, we reeeaaaally hate climate change — we want to give as much as possible to POW, so that means this collection is excluded from all discounts.

Biodegradable Bag

The bag your jewelry was packaged in is calcium carbonate, which degrades in the soil with no impact on the environment. You can keep it sealed indoors for about half a year and, as time goes by, the bag will become more and more brittle.

wholesale

New Customers

We'd love to be in your store! Apply for a wholesale account on our website, through Faire, or email our Sales Team with questions here.

Existing customers

Shop our collections direct through our Wholesale website and Faire.

Email our Sales Team with any questions here.