FAQs
We assemble the bulk of our products in our Saint Paul, MN Studio using manufactured and globally sourced components.
We recommend looking at the individual product listings on our site — each listing will include the materials used for that specific piece.
The materials we use most frequently are solid brass and plated brass, with plating including 24k gold and rhodium.
We also work with gold fill and sterling silver, most often found in our necklace chains.
Our earring earwires are primarily 14k gold fill.
We also use natural gemstones, acrylic and rubberized accents in many of our pieces.
All of our materials are naturally nickel free and hypoallergenic.
If you have questions about materials or potential allergens, just contact our team here and we'll get you all the info!
We're like you — we feel comfort knowing where our cute lil gems are in their journey.
We highly recommend downloading the Shop app (Click to open)
Steps to get all your Larissa Loden details:
- Download the app
- Connect the email you used at checkout
- The second icon on bottom right houses all your deets! (it's that easy!)
The Shop app not only tells you what's going with your current orders, but is also a shopping app, offers payment installments, and features custom shopping experiences :)
Lost Packages or Delayed Delivery
If your package gets lost in transit we will do everything we possibly can to assist you.
We are not able to assist with delayed delivery after the courier scans for pick up - make sure you trust the mailing address you provide at checkout (and enter it accurately) or take steps to hold mail for pick up if you have delivery concerns.
USPS, Fedex & UPS have options on their websites depending on your shipping choice!
For more information about package location and delivery status, please reach out to the courier you've selected.
What if something was damaged during shipment?
We understand items are sometimes damaged while in transit. Please contact us here within 48 hours of receiving your shipment and we'll work with you to resolve the issue asap.
I received the wrong item(s). What should I do?
So sorry about that! If you received the incorrect item or order, please contact us with your name and order number here and we'll work to correct the error asap.
I lost/broke an earring. Can I buy a single?
Hey… it happens. We offer single earring replacements at half the cost of the original purchase price, so long as we still have the materials to make it. Just contact our team here with the item you are looking to replace and we will help you with next steps. Be sure to note the color/gemstone or include a photo!
What if something was damaged during shipment?
We understand items are sometimes damaged while in transit. Please contact us here within 48 hours of receiving your shipment and we'll work with you to resolve the issue asap.
I received the wrong item(s). What should I do?
So sorry about that! If you received the incorrect item or order, please contact us with your name and order number here and we'll work to correct the error asap.
If the product button reads "PRE-ORDER" instead of "add to cart", this product will take up to 6 weeks before it ships.
Pre-orders are made to order to avoid waste and overproduction, so shipping times may vary.
Please note: In-stock items will ship as soon as possible, preorder items will ship once available
What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, and American Express). We also accept Paypal, GPay and ShopPay.
We are also delighted to offer expedited checkout and split payments through ShopPay.
Do you offer gift cards? How do I purchase them?
Yes! We have gift cards available for purchase in our shop or online in two formats - either a physical or digital gift card. Physical gift cards are shipped with a blank Larissa Loden branded card and include an emailed copy of the gift card code to the email address supplied at checkout. Digital gift cards are emailed immediately upon purchase to the email address supplied at checkout.
How can I redeem a gift card?
Gift cards are redeemable in store or online. To redeem, be sure to have your gift card code handy. To use your gift card online, enter the code in the "Gift card or discount code" field and click "Apply" on the first page of the checkout.
Can I refund a gift card?
Gifts cards are not refundable after purchasing, but they never expire.
If the product button reads "PRE-ORDER" instead of "add to cart", this product will take up to 6 weeks before it ships. Preorders are made to order to avoid waste and overproduction, so shipping times may vary. Please note: If you have multiple products in your cart and one of those items is a pre-order product, your whole order will wait to ship until all items are in and ready for you.
All orders that contain no pre-order products are shipped Monday through Friday, normally within 24-72 hours of your order.
Your items will be protected throughout shipment and most orders will arrive in a small 100% recycled cardboard box. All orders are shipped with a packing slip containing no pricing information - meaning all orders are gift ready!
We offer three shipping tiers for orders shipping within the US:
• Free Shipping - Orders over $75
• $6 Flat Rate USPS First Class Shipping - Orders Under $75
• $15 FedEx 2-day Shipping
For orders shipping to Australia, UK, EU, and Canada:
• Duties, fees, and taxes collected at checkout
• DHL eCommerce or DHL Express shipping options, rates and transit times calculated at check out
For all other International orders:
• Customers shipping to non-US, AUS, UK, EU and CAN addresses are responsible for all duties, fees, and taxes which may be incurred.
• These duties, fees, and taxes are not collected up front.
• If you have questions about what these may be, please contact your local customs agents.
• $35 Flat Rate International Shipping - all orders
If the product button reads "PRE-ORDER" instead of "add to cart", this product will take up to 6 weeks before it ships. Preorders are made to order to avoid waste and overproduction, so shipping times may vary. Please note: If you have multiple products in your cart and one of those items is a pre-order product, your whole order will wait to ship until all items are in and ready for you.
All orders that contain no pre-order products are shipped Monday through Friday, normally within 24-72 hours of your order.
Your items will be protected throughout shipment and most orders will arrive in a small 100% recycled cardboard box. All orders are shipped with a packing slip containing no pricing information - meaning all orders are gift ready!
For orders shipping to Australia, UK, EU, and Canada:
• Duties, fees, and taxes collected at checkout
• DHL eCommerce or DHL Express shipping options, rates and transit times calculated at check out
For all other International orders:
• Customers shipping to non-US, AUS, UK, EU and CAN addresses are responsible for all duties, fees, and taxes which may be incurred.
• These duties, fees, and taxes are not collected up front.
• If you have questions about what these may be, please contact your local customs agents.
• $35 Flat Rate International Shipping - all orders
Local Pickup
We're excited to offer local pickup at LL HQ on Marshall Ave in St. Paul for any orders placed on our website! To place an order for pickup, select "Pick up" instead of "Ship" under Delivery Options on the first page at checkout.
Please note that at this time our site is unable to support the local pickup option if you choose PayPal, GPay or ShopPay as your payment method. For local pickup orders, please check out with a credit or debit card.
After placing your local pickup order on our website, you will receive an initial email confirming receipt of your order and then a second email notifying you when your order is ready for pickup at our shop. The turnaround time between when you place your order and when it is ready for pickup is typically 2 business days.
Once you've been notified that your order is ready to be picked up, be sure to have your confirmation email handy and come on over to our shop during our open hours.